PRIVACY STATEMENT

The Voice Coach UK ™

2 July 2018 – Your privacy is important to us.
It is The Voice Coach UK’s policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below in line with General Data Protection Regulation (GDPR).

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

We will make readily available to customers information about our policies and practices relating to the management of personal information.

We will only retain personal information for as long as necessary for the fulfilment of those purposes.

To update your communication preferences, please e-mail info@thevoicecoachuk.com

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. The Voice Coach UK may change this privacy policy from time to time at The Voice Coach UK’s sole discretion.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. To update your marketing preferences, please e-mail info@thevoicecoachuk.com

Privacy Policy
The Voice Coach UK takes the privacy of all its customers and users very seriously. We strive to take great care with customer and user information.

This Privacy Policy outlines how your personal information is collected, used and treated as part of the terms and conditions of this site.

The Voice Coach UK may at any time change this policy by publishing a new version on the website. You accept that by doing this, The Voice Coach UK has provided you with sufficient notice of the change.

Revising the Policy
We do make changes and adjustments to this Privacy Policy from time to time and will indicate at the top of this page when there has been a revision. Please check regularly for any updates as your continued use of this site and/or the services indicates your agreement with any changes we make.

Privacy
The Voice Coach UK may collect certain specific personal information from our website, telephone calls and written correspondence to provide our customers and users with an individually tailored range of services.

Data Protection
We operate and are registered as The All-Star Music Group in accordance with current data protection legislation.

The Information We Collect
We may, for example, keep a record of your name, mailing address, home telephone number, mobile telephone number, e-mail address and preferences.

What Do We Do With Your Personal Information?
We may use your personal information to inform you about forthcoming events, news and offers which may be of interest to you. You will receive information in the format(s) that you have requested, e.g. direct mail, e-newsletters and SMS alerts.

We may also use your personal information to communicate with you, for record keeping purposes, and in aggregate (and therefore anonymously) for market research purposes, to track activity on our website, to publish trends or to improve usefulness and content. If you have given your consent, we may also contact you to participate in general market research activity regarding the festival via telephone, e-mail or face-to-face.

Use and Disclosure of Personal Information
Your personal information will be disclosed only to relevant representatives and working groups of The Voice Coach UK. Only necessary information is disclosed.

All reasonable steps are taken to ensure all information is accurate, complete and up to date.
We will not sell, distribute or disclose your information to third parties. However, from time to time, we may include information from a sponsor, partner or arts organisation.

Accessing and Updating Your Personal Information
A request for access to your personal information must be in writing to info@thevoicecoachuk.com. We will endeavour to grant access within 45 days.

Security of Your Personal Information
We take reasonable steps to protect all of your personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. This protection applies in relation to information stored in both electronic and hard copy form. You accept the inherent security risks of providing information over the internet.

Consent / Compliance
Your personal information will not be used for any unrelated purpose without your consent.
By disclosing your personal information to us, by using this website or by telephone or written correspondence, you consent to the collection, storage and processing of your personal information by The Voice Coach UK.

IP Addresses
Every time you connect to our website, we store web server logs which show your unique IP address. This identifies what you have looked at; whether the page request was successful or not; and which browser you used to view the pages. This data will only be used for statistical purposes and personalisation purposes only and helps to inform us about the usage of the site and how many hits we receive.

Cookies
Cookies are small pieces of text sent to your browser when you visit a site. They serve a variety of functions, like enabling us to remember certain information you provide to us as you navigate between pages on the Services. We use cookies on the website and mobile applications for the following purposes:

Authentication, Customization, Security and Other Functional Cookies. Cookies help us verify your Account and device and determine when you’re logged in, so we can make it easier for you to access the Services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials and to remember choices you’ve made on the Services, such as your language preference.

Performance And Analytics
Cookies help us analyze how the Services are being accessed and used, and enable us to track performance of the Services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting.

Third Parties
Third Party Services may use cookies to help you sign into their services from our Services. Any such third party cookie usage is governed by the policy of the third party placing the cookie.

Opting Out
You can set your browser to not accept cookies, but this may limit your ability to use the Services. We currently don’t respond to DNT:1 signals from browsers visiting our Services. You can also opt out of receiving interest-based ads from certain ad networks here (or if located in the European Union, here).

Third Party Links/Sites
You are able to access third party sites through links on our website. Any link to a third party site is provided for your information and convenience only. The Voice Coach UK is not responsible for and makes no representations concerning the condition of and content of, or products offered at the third party site or their commitment to Privacy Laws. Any link from The Voice Coach UK website does not indicate, expressly or impliedly, that The Voice Coach UK endorses the site or the products or services offered there.

If you access a third party site, it is at your own risk.

How to Unsubscribe
You can unsubscribe from any or all of The Voice Coach UK’s services at any time, just click on the relevant links on our website.

Contact Details
If you have any questions or concerns about the way in which we handle your personal information, please contact our team on info@thevoicecoachuk.com

How Do You Get My Consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How Do I Withdraw My Consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any-time, by contacting us at info@thevoicecoachuk.com or mailing us at: A Adefolalu t/a The All-Star Music Group 3, Bennet Mews, Wedmore Street London N19 4BF United Kingdom

Credit Card Data
We do not store credit card details nor do we share financial details with any 3rd parties.

Modifications
We may modify this Privacy Policy from time to time, and will post the most current version on our site. If a modification meaningfully reduces your rights, we’ll notify you in accordance with the procedures set forth in our Terms of Service.

The Voice Coach UK ™

Frequently Asked Questions

Postage
How much does delivery cost?

All of our tutorial products come in digital form only, and are delivered via digital download. Therefore there are no postage costs at all.

Where is My Order?
Please email your name and address to info@thevoicecoachuk.com if your order has not been processed, and your download link distributed in the designated time.

Returns
How do I return an item?

Returns Policy

  • Unless otherwise specified all digital downloads on our site are non returnable after purchase.
  • Tutorial Videos purchased directly from our site can be returned within 2 hours of purchase. But only if no file has been downloaded {in part or in full}.
  • If any single file from a purchased package has been downloaded. Then the entire package will no longer be eligible for a refund of any kind.
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